Our Privacy Policy was updated on December 29th, 2022.
Where Refund Policy Applies?
Aqua Creative (“Aqua Creative”) gives refunds for purchases that are:
faulty or do not match their description on its website;
made within 24 hours of purchase, so long as the item has not been consumed, modified or transferred; OR
in other circumstances as described below.
Aqua Creative may also offer refunds if the third party operator of the streaming platforms and/or games agree to refund the items that you purchased through Aqua Creative. Otherwise, your purchases are not refundable through Aqua Creative.
How To Get Refund?
You can get a refund or request for other assistance with your purchase through email to info@aqua-creative.co or through online chat with our customer service on our website
Please provide necessary supporting information or documentation, such as your redeem code, date of purchases, proof of payment and any other information upon request
Should your refund request complies with our refund policy stated herein, Aqua Creative will carry out the refund within 5 working days upon receiving the request